Shipping & Returns
Shipping rates for domestic (Australia) is a flat-rate of $6.50 and international orders are calculated on the checkout page by our third-party courier service.
Please bear in mind that shipping from Australia is expensive and out of our control! So sorry for the shipping rates and appreciate all our lovely overseas customers!
Some orders may have split shipment if items in your order are currently not available aka pre-orders. In Stock items will be shipped right away. Please note that we don’t charge you extra for multiple shipments.
Tarot Emporium ships from New South Wales, Australia via Sendle and cannot make any guarantees about its delivery schedule. Deliveries can take 2-10 business days from dispatch.
*All Sendle deliveries are 100% carbon neutral.
Due to COVID-19 delays with some couriers, please allow extra time for shipment as deliveries are taking a little longer than usual. The situation in other countries and around Australia regarding freight transport, access to flights and lockdowns means that there could be some disruptions in stock availability. Should we encounter any difficulties, we will communicate to you as soon as we are able, in a clear and transparent way what those issues are and how we are going to mitigate them.
Due to delays with some couriers, some online deliveries are taking a little longer than usual.
The situation in other countries and around Australia regarding freight transport for our suppliers, access to flights and lock-downs means that there are some disruptions in stock availability. Should we encounter any difficulties, we will communicate to you as soon as we are able, in a clear and transparent way what those issues are and how we are going to mitigate them.
LIST OF TEMPORARILY SUSPENDED DESTINATIONS DUE TO COVID-19
Bonaire, Sint Eustatius and Saba Central African Republic Dominica
Lao, People’s Dem. Rep. Libya
New Caledonia Réunion Suriname Turkmenistan Yemen
Before returning anything you must contact Tarot Emporium to organise a Return Authorisation. Returns will not be accepted without a Return Authorisation.
All returns must be sent to:
Parcel Locker 10222 10883
204-208 New Canterbury Road
Lewisham NSW 2049
This policy includes rights you are entitled to under Australian Consumer Law.
If there is a problem with any of the items received for your order then please contact Tarot Emporium as soon as possible with your Order number.
If you have received an item that is incorrect, damaged or faulty we require notification within 2 business days from the time the delivery was made. Tarot Emporium will require evidence of the issue and may require you to return the item for assessment.
Before returning anything you must contact Tarot Emporium to organise a Return Authorisation. Returns will not be accepted without a Return Authorisation. At its discretion Tarot Emporium may provide means to return an item at no cost to you, or an alternate remedy.
Tarot Emporium is not obligated to accept a return for a change of mind. If we do accept a change of mind return then you must pay return postage and will only be entitled to a store credit, excluding the cost of shipping, for the approved returned item.
All returns must be packed securely with cardboard or bubble wrap protecting the item, packed to prevent movement inside the package and ensuring the package is firmly enclosed.
Returned items must be received at Tarot Emporium in new and re-saleable condition (except where a damaged item has been accepted for return).
Where an item is returned without a Return Authorisation, or has not been packed securely, or is not in a new or re-saleable condition when it arrives at our Distribution Centre, Tarot Emporium is not obligated to provide a refund or store credit and the item may be returned to you. We will contact you to advise of the return status.
Refunds for an approved return will only apply to the item returned and will not cover any return postage costs or your original shipping charge.
All customers are responsible for customs, duties and taxes. For international shipping (outside of Australia), we fill out a customs declaration form with information such as order value and invoice for customs if required.
Please refer to your local customs office for further information if you’re unsure!