FAQs

Frequently Asked Questions

Other Info

Any further questions, please visit our Contact Us page.

Technical Support

Our online tarot readings are held over a web-based video conferencing portal (Vectera), which allows users to enjoy video conferencing without downloading software, extensions or apps.

Which browsers does this support?

Desktop browsers

For an optimal experience, we recommend installing the latest version of Chrome or Edge.

For participants, it’s sufficient to join a meeting in a browser that supports Audio & Video sharing. They will be able to view all shared content. Vectera supports the following browsers and versions.

To update your browser, please visit the support page for your browser:

  • Chrome (scroll down to “Check for an update and find the current browser version on your computer”)
  • Firefox
  • Opera
  • Safari    There are multiple issues in the latest version of Safari that impact all video meeting software. We recommend using a different browser for now (as of 20 November, 2020)
  • Brave    Brave requires you to enable Autoplay
  • Edge     Only the new Edge version is supported, the logo looks like the left one                  on the image below.
  • Mobile browsers:

Apple

To use Vectera on iOS devices (iPhone, iPad etc) you need to use the Safari browser in version 14.2 (or lower). iOS 12 or higher is required to use Vectera. The same functionality as Safari on desktop applies.

In version 14.3 (or higher) you can use other browsers (Eg. Chrome, Firefox, ..) on your IOS devices.All other mobile Operating SystemsIt’s possible to participate in an audio+video meeting and to watch uploaded whiteboards and shared screens.

If you have a tablet that works on Android you will have the same functionalities as Android smartphones.

Microsoft Surface

The only tablet that has the same functionality as a desktop is Microsoft Surface. Microsoft Surface has the same operating system as desktop computers that use Windows so everything will work as on desktop.